02-10-2021 08:12 AM
Thank you for your inquiry, and welcome to the Canon Forums.
We appreciate your participation, however, for the community to best assist you can you provide us with the following information:
If you are in the USA and need immediate assistance please visit your My Canon Account for personalized troubleshooting options. Visit your account here canon.us/account. If you live outside the United States, to go: https://global.canon and select your country or region for your support needs.
02-10-2021 09:28 AM - edited 02-10-2021 09:29 AM
The method varies by model. Supply your printer model as Porcha requested for specifi instructions.: