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New Contributor
Posts: 2
Registered: ‎03-05-2019

Wi-fi

MX472 will not connect to my Wi-Fi it was connected and then it dropped. I tried USB re-connection to wi-fi and it finds my network but says it can’t connect. This is the 2nd time in 2 months that this happened.
Product Expert
Posts: 1,218
Registered: ‎11-19-2018

Re: Wi-fi

Hi Jersey07042,

 

Are you trying to connect the printer via the WPS method or Standard setup in which you select your network and enter your wireless password?

 

We look forward to you reply.

New Contributor
Posts: 2
Registered: ‎03-05-2019

Re: Wi-fi

Via Standard setup because I have the Eero and turned off the wi-fi signal to my modem so that WPS function is not available. At any rate it’s like it’s not grabbing the info from the printer via USB cable. Now prior to a big update 2 months back from Dell or Microsoft everything was good. It drops the connectivity to talk to wi-fi printing.
Product Expert
Posts: 1,218
Registered: ‎11-19-2018

Re: Wi-fi

Hi Jersey07042,

 

I recommend removing the printer from your computer. Once the printer driver is removed, please click HERE and follow the steps in the video to reconnect using the standard setup method and reinstall the printer driver. You can remove the usb cord during the setup since it will not be needed.

 

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