02-15-2019 01:05 PM
My issue is resolved but it was so frustrating. After another long service call this was the problem:
A brief power flicker earlier in the week meant I had to reset my LAN setting son the pritner. Step 1.
Step 2, I had to use the standard setup to login to the router network, WPS wouldn't work properly and the router couldn't actually see the printer even though both sides said everything was good after WPS. The hard part here is that my printer does not show me ANY LAN setup options! It just launches the WPS process. NO WHERE, in ANY DOCUMENTATION, either in print, online, in the digital manual, did anything say to "PRESS STOP TO ACCESS OTHER SETUP OPTIONS."
Step 3, run the Canon install that can now magically see the printer.
Please please please PLEASE add a manual page and add steps to your online walkthroughs about using the reset for connection issues and then how to access these other setup options! It is NOT INUITIVE!