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New Contributor
Posts: 3
Registered: ‎09-12-2015
Accepted Solution

Trying to print to mg5420 from googlechrome book says printer is off line but isn't. suggestions

The documents I want to print are queued in the cloud print .  I set up the printer 3 different times  it did print before  when I tried again it won't .  PLEASE TELL ME IF I AN FORGETTING SOMETHING  

New Contributor
Posts: 3
Registered: ‎09-12-2015

I have a chromebook and trying to print to canon mg5420 .

It shows queued in the cloud print.  It says the printer is offline. I have printed before.   We set up the printer agaian and still don't work.  I don't know what happened.  frustrating. Any suggestions please.



Product Expert
Posts: 2,445
Registered: ‎07-28-2014

Re: I have a chromebook and trying to print to canon mg5420 .

Hi nana1,


It is recommended that you contact live technical support . There is NO charge for this call. Real time feedback of a live technical support call would be very beneficial in this case.

Please dial 1-866-261-9362, Monday - Friday 10:00 a.m. - 10:00 p.m. ET (excluding holidays). A Canon technical support representative will be able to resolve this issue faster.

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