TS8222 not asking for Wi-Fi password

[AngelDeLaNoche]

I am trying to connect my printer to the Wi-Fi.  I found this post

https://community.usa.canon.com/t5/Wireless-Networking/My-printer-won-t-prompt-for-a-password/m-p/28....

On the printer Home screen I tap the wired symbol at the bottom left (has a red X).

Tap Wi-Fi

Tap Settings

Tap Wi-Fi setup

Tap Manual connect

Tap router name

Says:

connecting to the wireless router ...

Error Failed to connect to the wireless router

Have powered off/on the router and printer, have Reset all on printer.  The router is a cable modem from our internet provider, CODA-4582-RES, I can access the modem setup.  All computers, tablets, and phones have no trouble connecting, but they all ask for a password.  Can connect from Windows PC via USB cable.

[Stephen]

Hello!

So that the Community can help you better, we will need to know the Computer Operating System you're using (Windows Vista/7/8/10 or macOS 10.x), as well as the way you intend to connect to your device (USB or WiFi).

Any other details you'd like to give will only help the Community better understand your issue!

If you're in the United States, and this is an urgent support need, please click HERE to visit your My Canon Account to discover your personalized support options. 

If you're outside of the USA, please click HERE to find support options in your country.

Thanks and have a great day!

[AngelDeLaNoche]

Tried with Windows 10 and macOS v10.13.6, same issue with both.  Will need to connect both computers via WiFi.