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New Contributor
Posts: 1
Registered: ‎08-13-2019

TS8220 will not print or scan to the direct connect connection

I have a TS8220 that will print and scan to my internet network connection but will do neither when I connect to the printers direct connect. 

 

I contacted Cannon support and was told that because my phone would scan and print to the printer the problem was with my computer . . . end of support!

 

I determined (somehow) the port number of the printer and created a printer with that port number and I can print to the direct connecton but not scan from it. 

 

This problem exist with the norton anti virus turned off so that cannot be the problem. 

 

I would appreciate any help with this problem since cannon support apparently will not help here.

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Respected Contributor
Posts: 1,998
Registered: ‎11-19-2017

Re: TS8220 will not print or scan to the direct connect connection

Greetings,

Your description is not clear to me.  Please tell us more about your issue and environment.

 

You have a TS8220 connected to what?  [Router, switch, computer]

 

Its connected how?  [Wireless, USB, Ethernet]

 

You can print/scan from or to your [PC, Phone, other device] successfully.

 

"I determined (somehow) the port number of the printer and created a printer with that port number and I can print to the direct connecton but not scan from it."

 

"Created a printer with that port" on what device?

 

Running what OS?

 

What is the Scan to device [destination]?

 

These are some of the mssing items.

~Rick
Bay Area - CA
~6D2 ~Many Lenses ~DxO PhotoLab Elite ~Windows10 Pro ~EVGA RTX 2080 FTW3 Ultra ~Pixma Pro-100
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