08-13-2019 09:38 AM
I have a TS8220 that will print and scan to my internet network connection but will do neither when I connect to the printers direct connect.
I contacted Cannon support and was told that because my phone would scan and print to the printer the problem was with my computer . . . end of support!
I determined (somehow) the port number of the printer and created a printer with that port number and I can print to the direct connecton but not scan from it.
This problem exist with the norton anti virus turned off so that cannot be the problem.
I would appreciate any help with this problem since cannon support apparently will not help here.
08-14-2019 01:19 AM
Your description is not clear to me. Please tell us more about your issue and environment.
You have a TS8220 connected to what? [Router, switch, computer]
Its connected how? [Wireless, USB, Ethernet]
You can print/scan from or to your [PC, Phone, other device] successfully.
"I determined (somehow) the port number of the printer and created a printer with that port number and I can print to the direct connecton but not scan from it."
"Created a printer with that port" on what device?
Running what OS?
What is the Scan to device [destination]?
These are some of the mssing items.