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New Contributor
Posts: 3
Registered: ‎09-06-2019

TS8120 Wireless Scanning

My TS8120 scans successfully only on a random basis, most times returning an error from ScanGear "Cannot communicate with scanner for these reasons".  Here is a screenshot of the error message.  Any help would be appreciated.

CanonTS8120 Scanning Error.jpg

 

Thanks

Product Expert
Posts: 2,136
Registered: ‎07-28-2014

Re: TS8120 Wireless Scanning

Hi Sintie,

 

The 2,157,50 error can be caused by security software blocking communication with the scanner.  Please temporarily disable your security software and attempt to scan again.

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New Contributor
Posts: 3
Registered: ‎09-06-2019

Re: TS8120 Wireless Scanning

Thanks for the reply, Patrick.  It seems to work if I disable Windows Defender.  Since this is my only security software, what is the workaround for wireless scanning with the TS8120? Note that there are no issues with printing and the machine communicates with the computer except for saving the scan to the computer.

 

Sintie

Product Expert
Posts: 871
Registered: ‎11-19-2018

Re: TS8120 Wireless Scanning

Hi Sintie,

 

If you can print but still get the error when scanning you would need to speak with Microsoft. They would be able to create an exception for the scanner driver which will allow you to run Windows Defender and still be able to scan.

 

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New Contributor
Posts: 3
Registered: ‎09-06-2019

Re: TS8120 Wireless Scanning

How do I go about asking Microsoft for an exception?

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