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New Contributor
Posts: 1
Registered: ‎01-30-2019

TS6120 Loses Wireless Router Constantly

Around the first of the new year our TS6120 developed an annoying habit of losing, forgetting, whatever you want to call it, our wireless router.  It happens after the printer is powered down (off).  I use it primarily to scan docs to my laptop, wirelessly.  My laptop is listed when I choose 'Scan to Computer', but when I press either scan option (b&w or color) I am prompted with a message stating I must select a PC.  I click search and none are listed nor can be found, even though we have several in the house. I re-enter the wireless router key and after a minute or so I'm able to scan to my laptop wirelessly.  Power down the printer and power it back up again and voila, the fun starts all over again. (I'm being sarcastic btw....)


We don't have this problem with any other wireless devices. 


Any help or ideas are appreciated.

Product Expert
Posts: 923
Registered: ‎11-19-2018

Re: TS6120 Loses Wireless Router Constantly

Hi joatmon01,


I would recommend disabling IPV6 on the printer. Please click HERE for the steps.


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