Canon Community Canon Community
 


Reply
Highlighted
New Contributor
Posts: 2
Registered: ‎06-21-2020

TS 3122 not connecting to the network

I just purchased a TS 3122 (black) and cannot get it to connect to the network either wireless or via USB. I have followed all the steps in the manual and the youtube videos produced by Canon on your YouTube channel and it still will not connect via WPS or USB. When connected via USB to my PC the printer is recognized and works properly. I am attempting to connect to a Netgear Router R7000P.

Highlighted
Esteemed Contributor
Posts: 2,441
Registered: ‎11-19-2017

Re: TS 3122 not connecting to the network

[ Edited ]

Greetings,

I'm afraid cannot" and "will not connect" doesn't give us much information to go on,.  It doesn;t tell us what you did or what happened when you did it?

 

We also don't know what operating system you are using or the steps you are performing when tring to install the printer.

 

If you are using "SMART Connect" on the R7000P (one SSID name for both broadcasts), disable it and set a separate SSID name for your 2.4Ghz wireless broadcast.  The printer does not have a 5Ghz radio.  

~Rick
Bay Area - CA
~6D2 ~Many Lenses ~DxO PhotoLab Elite ~Windows10 Pro ~EVGA RTX 2080 FTW3 Ultra ~Pixma Pro-100
Highlighted
New Contributor
Posts: 2
Registered: ‎06-21-2020

Re: TS 3122 not connecting to the network

Rick,

 

My apologies. I did eventually get it working, seems I was just quick pressing and not holding the network button for a few seconds when attempting to connect (I found the solution in an archived post on this forum), Thanks for your time and for responding!

 

-Adam

Highlighted
Esteemed Contributor
Posts: 2,441
Registered: ‎11-19-2017

Re: TS 3122 not connecting to the network

Hi Adam,

Glad you got it figured out. 

~Rick
Bay Area - CA
~6D2 ~Many Lenses ~DxO PhotoLab Elite ~Windows10 Pro ~EVGA RTX 2080 FTW3 Ultra ~Pixma Pro-100
powered by Lithium

LIKE US on Facebook FOLLOW US on Twitter WATCH US on YouTube CONNECT WITH US on Linkedin WATCH US on Vimeo FOLLOW US on Instagram SHOP CANON at the Canon Online Store
© Canon U.S.A., Inc.   |    Terms of Use   |    Privacy Statement