01-19-2021 01:17 PM
I have a MF741Cdw set up for a home business and general home printing. Here is my setup:
(1) Direct (USB): Printer (USB B) to Docking station (USB A)
(2) Network (Hardwired): Printer (CAT8) to Router
Direct: USB connection to docking station works fine. No issues whatsoever.
Network: Works, but always reports an "Load paper" error.
Description of Issue:
Screen shot of display attached below. The error that pops up looks like it is selecting the correct drawer (1), but it will print immediately if I load the multipurpose tray that is shown to be not selected on the screen. Also, if I touch the "1 LTR/Plain 2" icon, it prints immediately.
Thoughts on causes:
(A) defaulting to multipurpose tray that is not in use
(B) Setting somewhere for Tray 1 that includes LTR/Plain 1 and LTR/Plain 2 that is different between my USB connection and wired network
removed direct print and opened control panel printer preferences from my laptop on the network. Have tried all 3 options for "Paper Source" (automatically select, multipurpose tray, tray 1). No change. I also tried to find the default tray selected on network via both Windows device manager and the touchscreen on the printer. I cannot find the setting that is causing the printer to either
(A) select the mutipurpose tray as default for network printing
(B) change LTR/Plain 1 to LTR Plain 2
Can anyone help me with this?