03-07-2019 07:43 PM
I upgraded the router and the printer does not seem to recognize the new WiFi network. How can I reconfigure it?
03-29-2019 12:09 PM
Hi plabaste,
Since the connection is active and the SSID is correct but there is no signal strength, I recommend unplugging the power to your router for 30 seconds and then plug it back in. Once the network comes back up, turn the printer off and back on then print the network settings page again to see if you now have a number by signal strength.
We look forward to hearing back from you.
03-31-2019 12:42 PM
Hi - I did as suggested. The message I got on the computer when I tried to print is that the printer is off line and not connected (I removed the cable).
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