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Reputable Contributor
Posts: 858
Registered: ‎11-13-2019

Re: Printer won't scan

Hi JSimm and leo2.

 

@JSimm, sometimes, OS updates cause drivers to become corrupted.  You may need to remove the printer, then uninstall the drivers (from the Apps & Features list; open it and search the list for Canon), then restart the computer (to clear the corrupt settings) before reinstalling it.  The latest drivers are available, free of charge, at the MB2720 Drivers & Downloads page.

 

@both If you haven't yet done so, download and install both the latest version of the drivers and (on Windows) the patch for network scanning.  They're available, free of charge, at the MF4880dw Drivers & Downloads page.  If you're on Mac OS, you may need to install the printer driver, then remove the printer and then re-register it with the Canon-produced drivers to ensure everything works together properly.

 

If you can scan from the computer but not from the printer, check that the computer's security software and the router's firewall are allowing communications.

 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

New Contributor
Posts: 1
Registered: ‎08-05-2020

Re: Printer won't scan

Me too.  How do I fix it?  trying to scan from 3 different computers ... all same message

New Contributor
Posts: 1
Registered: ‎10-07-2020

Re: Printer won't scan

I've had this problem also - will print - will not scan as of this week afrer months of use.

 

I can get the scanner to work if i use the windows 10 scan app but not using the usual cannon software

Occasional Contributor
Posts: 5
Registered: ‎06-11-2020

Re: Printer won't scan

I fixed my problem. After downloading the driver installation file for the 4880dw printer on windows 10 the printer began to print but would not recognize the computer I wished to scan to. After much google study with no clear result on how to solve the issue, I just happened to locate the original user software disk that came with the printer and was used to orignally connect my other computers successfully. I ran the software that included and apparently loaded the MF toolkit. Voila! my new computer was recognized for scanning on the printer.

Occasional Contributor
Posts: 5
Registered: ‎06-11-2020

Re: Printer won't scan

I fixed my problem. After downloading the driver installation file for the 4880dw printer on windows 10 the printer began to print but would not recognize the computer I wished to scan to. After much google study with no clear result on how to solve the issue, I just happened to locate the original user software disk that came with the printer and was used to orignally connect my other computers successfully. I ran the software that included and apparently loaded the MF toolkit. Voila! my new computer was recognized for scanning on the printer.
New Contributor
Posts: 3
Registered: ‎01-20-2021

Re: Printer won't scan

Like everyone else on this message thread, my scanner quit functioning within a few weeks of setting up my G7020 printer with Dell Computer with Windows 10. 

This is my first venture with Canon, after being a long-time HP customer.  So far, this has been a big mistake.  It took me hours just to get my printer set up with my laptop.  The Canon manual and the responses from the Canon help desk have not helped.  Fortunately, the responses from other customers with possible work arounds have helped the most. 

Still it hasn't fixed the problem.  I noticed the first message was from 2016, and 4 years later, Canon still doesn't have a solution?  I couldn't be any more frustrated.  I had similar problems just getting my printer linked to my laptop.  Time is money, and trying to get this printer to work has cost me so much.

Occasional Contributor
Posts: 5
Registered: ‎06-11-2020

Re: Printer won't scan

[ Edited ]

I had a problem of no scanning with Canon 4880dw on both windows 7 and windows 10 machines. The printer worked. Downloaded and reloaded drivers from Canon website without success - until I found the original disk that came with the printer. When I attempted to reload the driver from this disk it said the driver was already loaded but the Canon Toolkit MF Network Scan Utility\CNMFSUT6.EXE did not seem loaded. After I loaded it - voila scanner recognized computers. So get the disk that came with printer or ask Canon to supply this utility...

New Contributor
Posts: 3
Registered: ‎01-20-2021

Re: Printer won't scan

Thanks for suggestion.  What is frustrating is to make your solution work, I now have to purchase an external disc drive for my laptop. 

I cannot believe how much time I have spent to get this Canon all-in-one copier set up and it still doesn't work for the most important purpose for which I purchased it.  This has been an ongoing issue for Canon since 2016, per this thread, and they still have not come up with a solution for us to not have to keep erasing the software and then downloading it again?

I really appreciate your responding to my message.  I will try to follow your suggestion if that is my only solution.

Occasional Contributor
Posts: 5
Registered: ‎06-11-2020

Re: Printer won't scan

I just revisited the Canon website and did not notice the software tab before. For the 4880dw it lists a Toolbox 4.9 1.1.mf18 download. Perhaps this is equivalent to what was on my Canon supplied disk. Good luck...
New Contributor
Posts: 3
Registered: ‎01-20-2021

Re: Printer won't scan

Thanks for that heads up.  I will look at this and see if this fixes the problem.  I appreciate your assistance.  Very considerate of you.  Thanks, Patrick

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