Canon Community Canon Community
 


Reply
Highlighted
New Contributor
Posts: 1
Registered: ‎02-14-2020

Re: Printer won't scan

The IJ utility works to scan, but rebooting the computer and turning off the printerr did not resolve the issue of scanning from the actual printer.  I have a TS5120 and have to continue to scan from the utility.

Highlighted
Product Expert
Posts: 482
Registered: ‎11-13-2019

Re: Printer won't scan

Hi lizbarnett.

 

If the IJ Scan Utility is scanning, but the operation panel of the printer isn't able to scan to the computer, then the computer's firewall or security settings are preventing the information from being pushed onto the computer.  Ensure the necessary ports and program exceptions have been added to your security software.  Refer to the security software's documentation and support for directions on adding exceptions.

 

If this is a time-sensitive matter, you may click HERE to search our knowledge base, or create/log into a Canon Account and register your printer HERE for additional support options.

 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

Highlighted
New Contributor
Posts: 2
Registered: ‎03-05-2020

Re: Printer won't scan

Im having this issue now, as well.   Did anyone ever figure out why its happening?   Irritating when trying to do payroll. 

Highlighted
New Contributor
Posts: 2
Registered: ‎03-05-2020

Re: Printer won't scan

[ Edited ]

It seems it's happening to lots of users, but Canon don't have the solution figured out.  I tried the suggestions from this forum and spoke to their support line, to no avail.  (It's clearly an ongoing problem, so I don't know why it says "solved" for this thread.)  The idea of going back to an HP (i.e. "Hopeless Printers") disturbed me to the point of giving the Canon Support Line another try.

 

This time it worked!  Full marks to the one who helped me through it:  even though he didn't know why it worked, the things he took me through did the trick.

 

What did it take?  Uninstalling the drivers, restarting the PC and disconnecting the printer, downloading and installing the latest drivers, and reconnect the printer to set it all up.

 

So if you can't get it to work, give the support line a call.  (The Canon one - even though you might be thinking of the Crisis Support Line.)

Highlighted
New Contributor
Posts: 4
Registered: ‎12-29-2019

Re: Printer won't scan

I hope your solution is permanent. I have done that solution three times, and it will work to scan a few pages, and then back to the error message. I finally took it out of the network, and cabled it to my primary computer with a USB cable. It all works that way, so the issue is a networking glitch of some sort. I have never been able to get Windows 10 to share files with other computers--also a very common complaint by users--so it's possible that Microsoft is the culprit, either inadvertantly, or as some have suggested, by design to push users to their cloud service for file  sharing. That sounds pretty sleazy even for MS, so I'll assume it's accidental. Either way, Canon should be able to program around the problem. My HP works fine, so . . . 

Highlighted
New Contributor
Posts: 2
Registered: ‎03-05-2020

Re: Printer won't scan

Unfortunately, I've got the printer plugged directly to my computer as well. I'm not trying to connect through the network. I've still been getting the Cpnnect the Computer message, even with the cord. Will update if I have luck later today
Highlighted
New Contributor
Posts: 2
Registered: ‎03-05-2020

Re: Printer won't scan

Plowshares, you've got me crossing my fingers.

  

My printer is directly connected to the PC by USB cable.  It makes for fewer problems...theoretically.

 

I'm sure the Windows 10 updates are the culprit, as my problem started after one of their updates.  Software updates seem to be the cause of many app problems.

powered by Lithium

LIKE US on Facebook FOLLOW US on Twitter WATCH US on YouTube CONNECT WITH US on Linkedin WATCH US on Vimeo FOLLOW US on Instagram SHOP CANON at the Canon Online Store
© Canon U.S.A., Inc.   |    Terms of Use   |    Privacy Statement