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New Contributor
Posts: 2
Registered: ‎05-04-2019

Re: Printer won't scan

Thank you deedee! I registered for this site just to say your response was the only suggestion (of MANY) that actually worked for me. I've been able to print but not scan ever since work gave me a new Windows 10 laptop about 6 months ago. Your solution (mostly) solved my issue! Unfortunately, if I try to initiate the scan from the printer, it still won't recognize my laptop as a destination to save the scan, but now at least I can initiate the scan from the computer.

 

Thanks again!

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New Contributor
Posts: 1
Registered: ‎10-25-2019

Re: Printer won't scan

Did you ever get a solution? I have a Canon printer scanner that will print from both my laptops, but will only recognize one of them when scanning. It makes no sense that it won't recognize the other one, especially because that one prints to the printer all the time.
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New Contributor
Posts: 2
Registered: ‎05-04-2019

Re: Printer won't scan

Hi RMPrudent - 

 

Unfortunately not. I've never been able to initiate a scan from the printer and have it recognize my work laptop. I either initiate from the computer itself or scan and send to my personal laptop. 

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New Contributor
Posts: 4
Registered: ‎12-29-2013

Re: Printer won't scan

Not only did it scan sporatically but when printing, it would sound like it was working and then the paper would come out clean. I changed ink, trouble shoot, clean, deep clean ink...would work once or twice and then back to the same no print on paper. I only used Canon ink. Had 2 printer/scanners that did the exact same thing.

 

Solution...trashed them both and bought an HP printer/scanner.

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New Contributor
Posts: 1
Registered: ‎11-26-2019

Re: Printer won't scan

Hi, I am having the exact same problem, and I cannot get a solution anywhere. I can print fine, but any time I try to scan I get the below message. I think I might need to do what you did and throw my Canon in the trash and buy a HP scanner that actually works.

 

 

Untitled.png

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New Contributor
Posts: 3
Registered: ‎12-16-2019

Re: Printer won't scan

I am getting error code 2,250,200.  Printer works but I get the error when tring to scan.

Jan

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New Contributor
Posts: 4
Registered: ‎12-29-2019

Re: Printer won't scan

Same here; same solution too. Wasting more time trying to make mf634cdw work than it saves in productivity. Live and learn.

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New Contributor
Posts: 3
Registered: ‎12-16-2019

Re: Printer won't scan

I do get it to scan if I hook my laptop to the printer scanner directly.  It prints with no problem with wifi, just won't scan unless hooked directly.

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Product Expert
Posts: 2,644
Registered: ‎07-28-2014

Re: Printer won't scan

Hi Janlam,

 

What is the model of Canon printer that you own?

 

What version of Windows is installed on your computer?

 

If you are using a Mac, what version of OSX is installed?

 

 

 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
Highlighted
New Contributor
Posts: 3
Registered: ‎12-16-2019

Re: Printer won't scan

I tryed my scanner last night for the first time in 3 months and suprise, it worked over the wifi. Have no idea what happened unless it was the Windows update I got back in  Nov or Dec.  I got another update recently, maybe that corrected the problem????? I worked over a month trying everything to get the scanner to work over the wifi last year with no luck.  Just glad it is working again.  I have a Lenovo, Win10, Cannon Pixma MG 5320. Thanks anyway for trying to  answer to my problem.

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