05-04-2019 05:25 PM
Thank you deedee! I registered for this site just to say your response was the only suggestion (of MANY) that actually worked for me. I've been able to print but not scan ever since work gave me a new Windows 10 laptop about 6 months ago. Your solution (mostly) solved my issue! Unfortunately, if I try to initiate the scan from the printer, it still won't recognize my laptop as a destination to save the scan, but now at least I can initiate the scan from the computer.
10-25-2019 01:58 PM
11-10-2019 09:52 AM
Hi RMPrudent -
Unfortunately not. I've never been able to initiate a scan from the printer and have it recognize my work laptop. I either initiate from the computer itself or scan and send to my personal laptop.
11-10-2019 10:42 AM
Not only did it scan sporatically but when printing, it would sound like it was working and then the paper would come out clean. I changed ink, trouble shoot, clean, deep clean ink...would work once or twice and then back to the same no print on paper. I only used Canon ink. Had 2 printer/scanners that did the exact same thing.
Solution...trashed them both and bought an HP printer/scanner.
11-26-2019 01:05 AM
Hi, I am having the exact same problem, and I cannot get a solution anywhere. I can print fine, but any time I try to scan I get the below message. I think I might need to do what you did and throw my Canon in the trash and buy a HP scanner that actually works.
02-12-2020 03:51 PM
What is the model of Canon printer that you own?
What version of Windows is installed on your computer?
If you are using a Mac, what version of OSX is installed?
02-14-2020 12:15 PM
I tryed my scanner last night for the first time in 3 months and suprise, it worked over the wifi. Have no idea what happened unless it was the Windows update I got back in Nov or Dec. I got another update recently, maybe that corrected the problem????? I worked over a month trying everything to get the scanner to work over the wifi last year with no luck. Just glad it is working again. I have a Lenovo, Win10, Cannon Pixma MG 5320. Thanks anyway for trying to answer to my problem.