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New Contributor
Posts: 2
Registered: ‎01-27-2021

Printer offline

My printer shows as offline but it's on and I went through all the steps in the support forum and It's not marked as offline only when the printer page comes up does it say offline. and the print queue shows nothing waiting. I can print a test page just not a real page. It prints with other computers in the house and the router shows the printer.

Moderator
Posts: 226
Registered: ‎08-20-2018

Re: Printer offline

Hi,

 

Thank you for your inquiry, and welcome to the Canon Forums. We appreciate your participation, however, for the community to best assist you can you provide us with the following information:

 

  1. Operating System of the computer?
  2. How is your printer connected?
  3. The model name of the printer?

If you are in the USA and need immediate assistance please visit your My Canon Account for personalized troubleshooting options. Visit your account here canon.us/account. If you live outside the United States, to go: https://global.canon and select your country or region for your support needs.

New Contributor
Posts: 2
Registered: ‎01-27-2021

Re: Printer offline

win 10 home

MF 264dw

connected wireless

powered by Lithium

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