Canon Community Canon Community

Product Expert
Posts: 597
Registered: ‎11-19-2018

Re: Pixma MX490 keeps disconnecting from WiFi

Hi haleyrenee56,


If SSID matches your network the the connection is Active and the signal is 100% then it looks like the printer is connected to your network with a strong signal.


Since the network pages shows the printer is connected, I recommend trying to access the printers remote user interface from the computer. This helps narrow down if the computer is having a issue communicating to the printer.


Please open a web browser on your computer, and in the address bar, please type the IP Address on the configuration page into the address bar. Next, tap Go or Enter to access the page. Are you able to see the printer's
remote interface?


If this is a time sensitive issue, please contact our support group at 1-800-OK-CANON (1-800-652-2666).


Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

New Contributor
Posts: 1
Registered: ‎03-03-2019

Re: Pixma MX490 keeps disconnecting from WiFi

Hi Arthur, 


My printer has also been disconnecting time and time again, requiring me to reconnect it. But this time it just won't reconnect, despite all the old ways I've been doing it.


I printed off the Wireless LAN Configuration Page- the connection is Active, the SSID is correct, signal strength 100%, yet the WEP Key Length is Inactive.


How do I get this to work?

powered by Lithium

LIKE US on Facebook FOLLOW US on Twitter WATCH US on YouTube CONNECT WITH US on Linkedin WATCH US on Vimeo FOLLOW US on Instagram SHOP CANON at the Canon Online Store
© Canon U.S.A., Inc.   |    Terms of Use   |    Privacy Statement