05-31-2018 10:38 AM
I'm trying to setup the wireless connection to the wifi in my office, but after I select the wifi network to connect to, I get a Router Overlap screen instead of the Passphrase screen. From there my options are to select one or multiple routers. No matter which option I choose or which routers I choose, the connection fails.
05-31-2018 12:49 PM
We are not familiar with the message that you described.
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12-13-2018 04:02 PM - edited 12-31-2018 10:13 AM
The error described by dnolan is not something we have encountered before and may be caused by th netwok settings. I would recommend resetting your network router then attempt to connect the printer using a different method in the Setup Guide.
If you continue to have trouble, I suggest contacting our telephone or chat support staff by clicking on Contact Us for contact information.
If using a different setup method resolves your issue, please click on the Accept as Solution button so that others may find the answer.
12-31-2018 09:37 AM