04-12-2018 02:02 PM - edited 04-12-2018 02:40 PM
I have been trying everything to solve this issue through what I've read on other Canon forum messages & troubleshooting concerning the "Printer is offline" message for Windows 8.1. Dumped the driver, re-installed it, started over, set up the printer again with all steps followed and now my computer will not even detect it. It's tax time and we're considering buying a newer printer that is plug & play. This one has been barely used as it was bought as a backup for our business and we have just changed all the ink cartridges. Couldn't even get the driver to download due to the computer not finding the printer. The printer says it is connected to the network but the network says it's not. And I've gone through setup at least a dozen times and had to re-enter the passphrase every time. Everything else works on this computer that involves wireless or bluetooth. Very frustrated. Have spent around 4 hours on this issue after getting one page to print. Got excited but then nothing else would print. Will try rebooting the computer to see if this works. Could it be my cellphone interfering? Thanks!
04-12-2018 02:14 PM
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04-18-2018 12:13 PM
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