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New Contributor
Posts: 3
Registered: ‎03-25-2019

Pixma MG5420 windows 10 can't find it

I have a MG5420 that worked just fine.  I changed routers to a Tp-link.  I can not get my windows 10, ipad or iphone to find the printer.  My printer is connected to the router.  I have reinstalled the drivers.  I called customer support and they won't help.  I just bought new ink cartridges for it so I don't want a new printer.  Please help

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Esteemed Contributor
Posts: 2,130
Registered: ‎11-19-2017

Re: Pixma MG5420 windows 10 can't find it

Start with the basics.

 

Whats the printer's IP address

 

Can you ping it from the computer you are printing from?

 

 

~Rick
Bay Area - CA
~6D2 ~Many Lenses ~DxO PhotoLab Elite ~Windows10 Pro ~EVGA RTX 2080 FTW3 Ultra ~Pixma Pro-100
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New Contributor
Posts: 3
Registered: ‎03-25-2019

Re: Pixma MG5420 windows 10 can't find it

I ended up calling TP-Link, who is my router.  And who would have thought, but TP-Link isn't compatibile with that printer.  So I guess I'll have to get a printer that is compatibile or get a new router.  I just bought the router in January.  

 

           https://static.tp-link.com/resources/compatible/Print-Server/Print_Server_Compatibility_List_160804....

 

 

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