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New Contributor
Posts: 3
Registered: ‎03-25-2019

Pixma MG5420 windows 10 can't find it

I have a MG5420 that worked just fine.  I changed routers to a Tp-link.  I can not get my windows 10, ipad or iphone to find the printer.  My printer is connected to the router.  I have reinstalled the drivers.  I called customer support and they won't help.  I just bought new ink cartridges for it so I don't want a new printer.  Please help

Reputable Contributor
Posts: 902
Registered: ‎11-19-2017

Re: Pixma MG5420 windows 10 can't find it

Start with the basics.

 

Whats the printer's IP address

 

Can you ping it from the computer you are printing from?

 

 

Rick
Bay Area - CA
~6D2 (f/w 1.0.4) ~16-35mm f2.8L II, 50 f1.8 STM, 85 prime USM, 70-200 f2.8L IS II ~70-300 USM II ~Sigma 24-70 f2.8 Art (f/w 2.02)
~Sigma 150-600 C + TC1401 1.4x (f/w 2.00) ~Speedlite 430 EX II ~DxO PhotoLab Elite ~Windows10 Pro1903 ~EVGA RTX 2080 FTW3 Ultra
New Contributor
Posts: 3
Registered: ‎03-25-2019

Re: Pixma MG5420 windows 10 can't find it

I ended up calling TP-Link, who is my router.  And who would have thought, but TP-Link isn't compatibile with that printer.  So I guess I'll have to get a printer that is compatibile or get a new router.  I just bought the router in January.  

 

           https://static.tp-link.com/resources/compatible/Print-Server/Print_Server_Compatibility_List_160804....

 

 

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