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Pixma MG5420 windows 10 can't find it

tonigleason
Apprentice

I have a MG5420 that worked just fine.  I changed routers to a Tp-link.  I can not get my windows 10, ipad or iphone to find the printer.  My printer is connected to the router.  I have reinstalled the drivers.  I called customer support and they won't help.  I just bought new ink cartridges for it so I don't want a new printer.  Please help

2 REPLIES 2

shadowsports
Legend
Legend

Start with the basics.

 

Whats the printer's IP address

 

Can you ping it from the computer you are printing from?

 

 

~Rick
Bay Area - CA


~R5 C (1.0.6.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, +RF 1.4x TC, +Canon Control Ring, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve ~Windows11 Pro ~ImageClass MF644Cdw/MF656Cdw ~Pixel 8
~CarePaks Are Worth It

I ended up calling TP-Link, who is my router.  And who would have thought, but TP-Link isn't compatibile with that printer.  So I guess I'll have to get a printer that is compatibile or get a new router.  I just bought the router in January.  

 

           https://static.tp-link.com/resources/compatible/Print-Server/Print_Server_Compatibility_List_160804....

 

 

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