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Occasional Contributor
Posts: 11
Registered: ‎06-21-2015

Pixma MG5420 cannot connect to cloudprint

My MG5420 used to connect to cloudprint, but went offline. I tried deleting the printer and then reconnecting.

After the authentication page prints out, and I go to the website and complete the process, google has the printer as registered.  But my printer comes up with "Cannot connect to the server. Please wait a while and try again."

 

Since it gets the web address, I know it connects to the server.  I have done this fifteen times now and it is the same every time.

 

I tried it connecting through two different routers and my phone hotspot.  Always the same result.

 

This printer has been a big disappointment.  Need help from Canon.  Please support your products.

Moderator
Posts: 532
Registered: ‎06-05-2013

Re: Pixma MG5420 cannot connect to cloudprint

Hi Jstead1!

So that the Community can help you better, we will need to know what Computer Operating System you're using. (Windows XP/Vista/7/8 or Mac 10.x) 

Any other details you'd like to give will only help the Community better understand your issue!

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/EmailCanonor by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).


Thanks and have a great day!

Occasional Contributor
Posts: 11
Registered: ‎06-21-2015

Re: Pixma MG5420 cannot connect to cloudprint

The printer is not hooked up to any computer.  It connects to the internet through a wireless router and should use cloudprint.  There are no drivers.

 

Canon and Google cannot seem to agree on how this is supposed to work (although google seems to get it to work with other printer mfg. so my guess is Canon has not correctly implemented the API).

 

Although the printer can connect to cloudprint to get the web address to verify the connection (each web adress is sent by google and is unique, so I know the printer can access google) it cannot connect the second time to verify the authentication from google.  I have searched the internet (including this forum) and the main thing I have found is that Canon's support of the Pixma printers is abysmal.  I would really like it if they could redeem themselves and support their products, but I don't hold out much hope.

 

New Contributor
Posts: 1
Registered: ‎06-21-2015

Re: Pixma MG5420 cannot connect to cloudprint

I am having the exact same problem. I've had this printer working with Google Cloud Print for a year, and just yesterday it stopped working. The printer would show as offline even when it was on and its internet light indicated it was connected. I have tried 5 times to re-register, and each time it prints out the page with the registration URL, but afterwards it gives the error message that it cannot connect to the server and I need to try again later.

Occasional Contributor
Posts: 11
Registered: ‎06-21-2015

Re: Pixma MG5420 cannot connect to cloudprint

Canon needs to get its stuff together and fix this.

Occasional Contributor
Posts: 11
Registered: ‎06-21-2015

Re: Pixma MG5420 cannot connect to cloudprint

I also contacted their "24/7 service center" by e-mail.  If they give me a solution I will post it here, but based on my experience and other threads on the web, I don't hold out much hope..

Product Expert
Posts: 2,048
Registered: ‎07-28-2014

Re: Pixma MG5420 cannot connect to cloudprint

Hi jstead1,

 

Canon has determined that a number of users are experiencing difficulties using Google Cloud Print with their products.  Canon is currently working on resolving this issue.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
mg2
Occasional Contributor
Posts: 11
Registered: ‎06-25-2015

Re: Pixma MG5420 cannot connect to cloudprint

We had the same problem with our MG6220, after it had been cloud printing fine previously.  We found on a Google forum that changing the DNS setting in the printer to a public DNS, 8.8.8.8 solved the problem.  It worked!!! nNothing else we tried previously solved the proglem

Occasional Contributor
Posts: 11
Registered: ‎06-21-2015

Re: Pixma MG5420 cannot connect to cloudprint

So Canon is "working" on the problem. I don't see any results yet. Is "working on" a euphamism for abandoning people who bought your printer in good faith?
New Contributor
Posts: 4
Registered: ‎06-30-2015

Re: Pixma MG5420 cannot connect to cloudprint

This is pretty much my exact problem. Cloud printing worked fine for months, but seemed to go belly up a few days ago. After deleting the printer from Cloud Print, I'm trying to register the printer again, but get the "Cannot connect to server. Please wait a while and try again." message. This has been going on for over a day now. Has anyone here been able to fix this problem??? Please??? 

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