07-14-2015 12:39 PM
Cloudprint started working again for me on 7/11/2015. I didn't do anything different, I reset the cloud settings on the printer and deleted all of the cloud print printers and re-registered. I had done that many times previously and it didn't work. This time, it did.
08-07-2015 08:32 PM
Cloudprint is broken again. I have to tell you Canon, your product sucks, your customer service sucks, and I will NEVER buy another Canon product again.
I would like to dump the printer in your CEOs drivewahy in 1000 pieces.
08-24-2015 10:47 AM
I am having the same issue. I don't use cloud print much, but I do use it. and Google Cloud Print is the reason I purchased this printer.
I AM able to get documents to print if I go to the printer and force it to check the queue. However I am unable to share my printer via google cloud print to anybody.
I have read through pages and pages of issues on the google forum, where there was rumor of a firmware upgrade that fixed all this on other models of printers.
I want to know when I can expect my printer to work as advertised at time of purchase (and how it used to work). OR when I will get an accpetable replacement that does work as advertised.
Considering that GCP did work. And worked well, and now does not. I would say there is a breech in contract and that Canon needs to fix this ASAP.
08-25-2015 09:51 PM
08-26-2015 11:24 AM
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08-26-2015 12:46 PM
I already contacted Canon support. This was their reply (empasis is mine):
"Dear James Stead,
Thank you for contacting Canon product support. I understand that you are experiencing an issue with using Google Cloud Printing with the PIXMA MG5420 and I will be able to provide more information regarding your inquiry.
Please let us know if we can be of any further assistance.
Thank you for choosing Canon."
I didn't buy a "classic" printer, I bought a cloud ready printer. Canon took that away. Now I consider Canon a "classic printer company" and I am not interested in classic printers. I bought a Brother, problem solved.
08-26-2015 02:46 PM