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Product Expert
Posts: 215
Registered: ‎08-07-2013

Re: Pixma MG5420 WiFi connection problem

[ Edited ]

Hi JJo,

 

With some routers, if activity is not detected on a device after a set period of time, the device will be removed from the routing table. When the printer enters standby, it also enables discontinuous reception to save power. This might cause the printer to be disconnected from the router when you attempt to print again.

 

To disable this feature:

  1. Select Setup on your printer's operation panel
  2. Select Device Settings
  3. Select  LAN Settings
  4. Select Other settings
  5. And then Wireless LAN DRX setting
  6. Set this option to Disabled

 

If the device is still disconnected after a long period of inactivity, I recommend contacting your router manufacturer for some additional options or settings you can change within the router itself.

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New Contributor
Posts: 4
Registered: ‎10-31-2013

Re: Pixma MG5420 WiFi connection problem

I have connectivity issues as well. It's not the router. Turn off printer, unplug, nothing helps. It works fine for a while. Don't even know what ever happens for it to connect again... It just goes on and off... now it's off and I can't print! Very frustrating! Not showing up on my iphone when I have it right next to the printer so it's not signal strength! Won't print from laptop in next room either.

JJo
New Contributor
Posts: 2
Registered: ‎08-09-2013

Re: Pixma MG5420 WiFi connection problem

This is exactly the type of connection problem I am having and the problem was not solved by disabling the Wireless LAN DRX setting. My router is NOT the problem. I powers my other printer, iPad and Windows laptop without any problems. This printer is a huge disappointment. And I thought HP printers were bad. This Canon printer is worse!
New Contributor
Posts: 1
Registered: ‎11-02-2013

Re: Pixma MG5420 WiFi connection problem

Add me to the list.  Printer was working fine for a month or two, now the PC can't find the printer.  The printer appears on my router's list of connected devices,and I can ping it from my computer.  The printer just won't talk to anything over the connection.   I reset all, reconnected, re-installed the printer, all with no more connection. Going to try the USB cable, at least that may save me from throwing the whole thing away.

Product Expert
Posts: 2,893
Registered: ‎10-16-2012

Re: Pixma MG5420 WiFi connection problem

Hello.

 

For additional assistance with this matter, please contact our technical support group.  Please visit the following link below:

 

http://www.usa.canon.com/cusa/consumer/standard_display/contact_us_consumer

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
New Contributor
Posts: 2
Registered: ‎11-10-2013

Re: Pixma MG5420 WiFi connection problem

My print out says SIGNAL STRENGTH is 100%. Still not able to print with the MG5350.. Any other advice?

New Contributor
Posts: 4
Registered: ‎10-31-2013

Re: Pixma MG5420 WiFi connection problem

I found if the printer goes offline I have to go into the menu and key in the password to get the connection back...

New Contributor
Posts: 1
Registered: ‎11-19-2013

Re: Pixma MG5420 WiFi connection problem

My Airprint will only connect for about 10 seconds. This is so annoying

New Contributor
Posts: 4
Registered: ‎01-24-2014

Re: Pixma MG5420 WiFi connection problem

Upgrade your router to wireless N. It needs the newer technology for a stronger wireless signal.

New Contributor
Posts: 4
Registered: ‎01-24-2014

Re: Pixma MG5420 WiFi connection problem

Upgrade your router to wireless N. It needs the newer technology for a stronger wireless signal.

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