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New Contributor
Posts: 2
Registered: ‎01-21-2016

PIXMA MX922 connects to wifi but computer, Iphones nor I pad will recognize it. Cannot print.

All of the sudden I can't print on my wireless PIXMA MX922 because nothing will recognize it. I have tried twice reconnecting to the router and printer says it completed the task but still nothing will pick it up.

Product Expert
Posts: 2,945
Registered: ‎10-16-2012

Re: PIXMA MX922 connects to wifi but computer, Iphones nor I pad will recognize it. Cannot print.

Hello.

 

Check to make sure that your iOS devices are connected to the same Wi-Fi network as the printer.  If may be possible that they connected to a different network or access point.  Also, if your router uses both 2.4 GHz and 5.0 GHz frequency bands, be sure to connect your iOS devices to the 2.4 GHz network in order to access the printer.

 

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New Contributor
Posts: 2
Registered: ‎01-21-2016

Re: PIXMA MX922 connects to wifi but computer, Iphones nor I pad will recognize it. Cannot print.

Thanks for the answer. I did another reboot on my router (unplugged everything for 30 seconds) and it corrected it. Thanks again. I'm not sure about the Ghz bands on my router, I'll have to look into it.
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