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GAW
New Contributor
Posts: 4
Registered: ‎06-19-2014

PIXMA MX922 Windows 7 Printer is suddenly offline.....power is on & connected. How to connect?

 
Super Contributor
Posts: 232
Registered: ‎11-03-2015

Re: PIXMA MX922 Windows 7 Printer is suddenly offline.....power is on & connected. How to con

Welcome to the Canon Forums and thanks for your post!

To have a better understanding of your issue, please let everyone know if you are connected via USB or WI-FI. That way, the community will be able to assist you with suggestions appropriate for your product.

Any other details you'd like to give will only help the Community better understand your issue!

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/CanonEmail or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks!

GAW
New Contributor
Posts: 4
Registered: ‎06-19-2014

Re: PIXMA MX922 Windows 7 Printer is suddenly offline.....power is on & connected. How to con

sorry...........WIFI
Product Expert
Posts: 2,945
Registered: ‎10-16-2012

Re: PIXMA MX922 Windows 7 Printer is suddenly offline.....power is on & connected. How to con

Hello.

 

Try turning the printer off and back on, then restart your computer.  Once this has been done try printing to test the connection.

 

If the error persists, temporarily turn off any firewall or anti-spyware programs to see if this will allow the item to print.

 

If you continue to have difficulties, find more help at Contact Us.

 

 

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