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New Contributor
Posts: 3
Registered: ‎11-18-2013

PIXMA MG5220 Scanning Issues

Have had the all in 1 printer for 2-3 years now.  No problems until recently.  Started looking into this because suddenly can't scan -- there's no reason; no change to PC's or network, etc.  Bitdefender is the only app downloaded.  Realized then couldn't print either; communication lost.  Weird.  Don't print but occasionally; probably scan more than print.  I reinstalled driver from website and Solution EX. Still no communication but after hours of working on, I got communication and can print.  But I have no Scan capability -- it's not even an option on the menu.  What now?  I don't want nor have the time to spend hours figuring this out on my own, and I'm not an IT person.  What do I need to do to get scanning capability back?

Product Expert
Posts: 145
Registered: ‎01-09-2014

Re: PIXMA MG5220 Scanning Issues

Hi mikikay,

 

So that we can better assist you, could you respond with the operating system that you are using?

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New Contributor
Posts: 1
Registered: ‎01-29-2014

Re: PIXMA MG5220 Scanning Issues

Windows OS7 64
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