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New Contributor
Posts: 2
Registered: ‎04-08-2019

No connexion between printer MB5150 and MacBook Pro 10.13

Dear,

 

I just bought this MAXIFY MB 5150 printer for office use and it is impossible to connect it with MacBook Pro 10.13 (High Sierra).

I followed all the steps , downloaded the right setup file on the canon website : www.canon.com/ijsetup

When I click on the setup icon on my computer nothing happens, I tried to download it many times, nothing happens...

 

Is this printer compatible with Mac?...It is said so on the manual

 

Also I went on Preferences system -->security and privacy-->general to see if there is something to do but I see nothing to do, I only see: 'Allow apps downloaded from : App store and identified developpers' and I don't have any choice....

 

Can you help please? It is quite urgent...

 

Many thanks

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Moderator
Posts: 150
Registered: ‎08-20-2018

Re: No connexion between printer MB5150 and MacBook Pro 10.13

Hi Anya07,

 

Welcome to The Canon Forums, and thank you for your inquiry!

 

We appreciate your participation, however, we need to let you know that the Canon Forum is hosted and moderated within the United States by Canon USA. We are only able to provide support for Canon products manufactured for and used within the US market.

 

If you live outside the United States, to go: https://global.canon and select your country or region for your support needs.

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Esteemed Contributor
Posts: 2,150
Registered: ‎11-19-2017

Re: No connexion between printer MB5150 and MacBook Pro 10.13

Doesn't sound like the problem is with your Canon product:

 

Read this article

~Rick
Bay Area - CA
~6D2 ~Many Lenses ~DxO PhotoLab Elite ~Windows10 Pro ~EVGA RTX 2080 FTW3 Ultra ~Pixma Pro-100
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