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Occasional Contributor
Posts: 7
Registered: ‎05-18-2020

Re: My printer won't prompt for a password

That sucks
New Contributor
Posts: 1
Registered: ‎06-14-2020

Re: My printer won't prompt for a password

I had this exact issue! Nothing worked, no matter what I did, it would not prompt the password, heres what I did

1: I hard reset the printer by holding the stop button for 2 seconds, then hold the power on for 2 seconds, release them and the printer should blink and make noise, once it stops, push the on button again, it will make noise then turn off once it does, click on again then it will turn on.

2: I soft reset it by going to the printer and clicking settings, device settings and reset all settings.

3: turned the printer off then on and had to connect through WPS method I had to log onto my routers settings through a browser once you input the iP address into a browser itll ask for a password that you can find everything you need on your actual router once logged on I had to enable WPS. Then on the printer pick the wps connection method, it will tell you to push the WPS button on your router, it connected for me right away.
New Contributor
Posts: 3
Registered: ‎07-11-2020

Re: My printer won't prompt for a password

My TS8320 that I just bought is having the exact same problem. The printer NEVER prompts for a password, so there is no way for me to "manually" set up a WiFi connection. I'm pretty pissed that this $150 printer can't even do the simplest of tasks!

New Contributor
Posts: 1
Registered: ‎08-10-2020

Re: My printer won't prompt for a password

Happened to me with a Hitron router.  So the symptom:

 

1. Go to Wifi setup and configure simple or advanced

2. Select wifi you want from list

3. Printer will say "connecting" then time out with an error indicating a bad password or other connection issue

4. During the process printer DOES NOT prompt for a new password regardless of if it is a new or previous SSID.  

 

What doesn't work:

  • Changing the SSID or password of the wifi network
  • Rebooting the access point
  • Power cycling the printer
  • Resetting the LAN connections on the printer using "Settings"

A Solution - I don't know if this is the only or best solution but it worked for me.  Go into the router, log in, and enable WPS mode on the wifi channel you want.  Go to the printer and find the dialog that lets you connect wifi using WPS Pin mode.  This will give you an 8 digit pin to enter into your router.  This is for the Hitron - Go to the WPS section of the Wireless tab on the router and select "PIN" next to WPS Mode.  This will give you a box in which to enter the PIN from the printer.  On the Hitron you then select the button labeled "Start".  A progress bar will appear.  When it is done, you should be connected.  

This seems to be a bug with Hitrons as I tried this in the same network with a Motorola and a Netgear and both of those prompted for a password.  Good Luck!

New Contributor
Posts: 3
Registered: ‎07-11-2020

Re: My printer won't prompt for a password

Thank you!!!!!! Turns out I have a stupid Hitron as well, and this solution worked for me! Cheers!!!

New Contributor
Posts: 1
Registered: ‎08-30-2020

Re: My printer won't prompt for a password

Hello all, I'm not really sure why Canon hasn't answered this question here.  Seems maybe they care to?  Well if you call them they'll tell you this, and even walk you through it, but you can configure such Wi-Fi connections manually, via the driver installation for the printer.

 

1. Find and download the appropriate driver for your printer.

2. Run the installer.

3. Click Next.

4. Select Region, Click Next.

5. Agree to the terms, by selecting Yes.

6. Plug the printer in via USB (this is temporary)

7. Select Use the printer with the wireless LAN connection (default).

8. Click Next.

8b. It will search the network, and fail to find it.

 

Note. Sorry, but from here I'm not clear on the steps, as I've already done this, and cannot repeat it since mine is working...

9. Select Manual option for setting up the Wi-Fi connections

10. Select your SSID / Router.

11. There was somewhere in the process a means to manually specify the Key, and then the computer, tells the printer, now to connect with your password, to your otherwise non-connectible printer.

New Contributor
Posts: 2
Registered: ‎09-03-2020

Re: My printer won't prompt for a password

Was this ever solved. I just got the TR4520 and I am having the exat same issue.

New Contributor
Posts: 3
Registered: ‎07-11-2020

Re: My printer won't prompt for a password

Use WPS mode to connect and it should work fine after that. At least, that suggestion was what worked for me and I'm also using a Hitron router, as was the person who suggested this...

New Contributor
Posts: 1
Registered: ‎09-08-2020

Re: My printer won't prompt for a password

Thank you so much for figuring this out and sharing your solution. I'm feeling very grateful to you right now! Smiley Very Happy

 

I also have a Hitron router and your solution worked perfectly. I thought I had tried every possible way of connecting wirelessly to the network, including connecting using the printer driver. It never occurred to me to try WPS mode, or that the router might be at fault. 

New Contributor
Posts: 1
Registered: ‎09-09-2020

Re: My printer won't prompt for a password

For the records, we investigated for a customer the very same problem.

 

It turned out that 802.11r amendment makes Canon wireless detection go crazy and see WPA2 network as unencrypted.

 

Turning off 802.11r on Wi-Fi properties allows the printer to see the correctg encryption and connect.

After succesfull connection, by the way, you can even turn 802.11r back on if needed.

 

HTH, HAND.

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