01-22-2019 09:22 PM
Solved! Go to Solution.
01-29-2019 11:15 AM
Please confirm the IP Address of the printer by following the steps below:
[Status Monitor] > [Network Information] > [IPv4] > Select the setting to view > Check the settings
Once you have confirmed the IP address, please open a new tab in the web browser, and then type the IP Address into the address bar. Next, tap the Enter key on the keyboard. Are you able to view the remote user interface for the printer in the computer browser or Android browser?
If you are able to see the remote UI, please turn off all devices and then reset your wireless router. Next, try printing from the devices again. If you are unable to see the remote UI, please call us at 1-800-OK-CANON (652-2666), Monday - Friday 10:00 a.m. to 6:30 p.m. ET (excluding holidays).