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New Contributor
Posts: 1
Registered: ‎04-12-2015

My MX410 wireless printer has been working fine for 3 years. My new Mac Air won't connect.

My new Mac Air won't connect with my wireless printer.  My printer has worked just fine with my Windows PC.  Internet connection is perfect.  I see on Google that many people have this proble

Product Expert
Posts: 1,989
Registered: ‎10-17-2012

Re: My MX410 wireless printer has been working fine for 3 years. My new Mac Air won't connect.

Hi SuzLu,

 

We recommend installing the latest drivers for the printer from the Canon USA website to connect the printer to your Mac.  Please click here to go to the Drivers and Software page for the PIXMA MX410. Once on the initial download page for your model, please do the following:

1. Verify that the operating system detected in the "OPERATING SYSTEM" drop-down menu is correct, and if it is not, please click the drop-down menu to select your operating system.

2. Next, please click on the red arrow next to the "RECOMMENDED DOWNLOADS" section and click the CUPS drivers file. When you do, a red DOWNLOAD button will appear. Please click on the checkbox below the DOWNLOAD button, then click the red DOWNLOAD button to begin the download. The time for the download process may vary depending on the speed of your Internet connection and the size of the file being downloaded.

Once you have downloaded the CUPS driver file, please follow the steps above to also download all other items from the Recommended Downloads and Drivers section.  Since you plan on using the printer wirelessly, you will also want to download the Canon IJ Network Tool from the SOFTWARE section.

Once all items are downloaded, please double-click on each of the items to install them on your Mac. Please ensure that the IJ Network Tool is the last item installed. Once all items have been installed, please attempt to print.

Hope this helps!

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