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New Contributor
Posts: 2
Registered: ‎09-05-2015

My MX 922 is only recognized on my network when I am printing content from my Android phone using...

...the Canon Android app.

 

Major computer programs do not see my printer on the network despite my experience of having owned three generations of Canon multifunctions and having followed all instructions to the letter. I can't use the MX922 wirelessly with Adobe Acrobat, MS-Paint, or Quickbooks.

 

Calls to Canon tech support have proven to be a complete waste of time. I am going to toss this printer out in favor of another brand if it can't be made to work with three of the most important software titles.

 

Any suggestions before I head for the recycle plant?

 

 

 

Tom

Reputable Contributor
Posts: 861
Registered: ‎10-12-2012

Re: My MX 922 is only recognized on my network when I am printing content from my Android phone usin

Hi!

To ensure the most accurate information is provided, we will need to know the version of Windows in use.

Thanks and have a great day!

New Contributor
Posts: 2
Registered: ‎09-05-2015

Re: My MX 922 is only recognized on my network when I am printing content from my Android phone usin

Windows 7 Professional 64-bit

Highlighted
Product Expert
Posts: 2,962
Registered: ‎10-16-2012

Re: My MX 922 is only recognized on my network when I am printing content from my Android phone usin

Hello.

 

What errors occur when you are unable to print?  

 

Also, when you are unable to print, can you access the current IPv4 address of the printer or ping the printer?  If not, document what errors occur.

 

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