08-31-2015 02:33 AM
I have tried uninstalling and reinstalling all software. The last uninstall, I also cleaned out the registry of all Canon related items. Nothing works. The symptoms are I can install and log on to the network and print. But if I shut off the PC, I'm back to zero, unable to print with the message "Printer Offline". The printer shows "Wireless LAN Active"
The printer is also installed wireless on the same LAN to a laptop. Printing/scanning/copying from the laptop is no problem.
After restarting the desktop, the Canon IJ Network tool shows the printer is "offline" with the same port as shown on the laptop IJ Netwrok tool below. "Devices and Printers" only shows MG 5200 Series Printer - Offline
The laptop "Devices and Printers" shows:
Canon MG5200 series Printer
Canon MG5200 series Printer WS
Canon MG5200 series Printer XPS
The laptop Canon IJ Netwrk tool shows 2 printers:
Canon MG5200 series Printer - Offline - Canon MG5200 - CNBJNP_8887171518AE
Canon MG5200 series Printer - Available - Canon MG5200 - CNBJNP_8887171518AE
I'm at my wits end. I don;t know what else can be done. Suggestions please!
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08-31-2015 09:17 AM
To have a better understanding of your issue, please let everyone know what operating system (Windows Vista/7/8 or Mac OS 10.X) you are using. That way, community will be able to assist you with suggestions appropriate for your product.
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08-31-2015 12:33 PM
The laptop is running Windows 10 while the desktop is running Windows 7 SP1.
Wireless printing from both was fine until I had a big problem installing an update to a AMD video card driver on the desktop. It caused the USB ports to disappear. I got out a backup bootable hard drive and had no problem updating the video card. The backup HD however had the MG 5220 connected via USB. I deleted all Canon software via uninstall and started from scratch with the goal of reinstalling the printer as wireless. But the results have been far from what I expected.
There is a "Reset" command on the printer menu that I haven't tried yet. Later today I'm ging to give that a shot while deleting, again, all Canon software and registry items.
09-02-2015 10:46 AM
Check to see if your computer is connected to the same Wi-Fi router as the printer.
If so, try uninstalling both the drivers and IJ Network Tool, then reinstall the MP Drivers from our website at the following link:
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09-07-2015 12:59 PM
After 4 days of regular pc use, i.e. booting up and shutting down numerous times a day, and after each boot checking the printer via Canon IJ Network Tool, and not having made ANY changes to either the printer, pc or router (yes, I have only 1 router and yes, all drivers and software were downloaded from the Canon website to insure they were the latest available and yes, I downloaded over and over to insure there was nothing wrong with the transmission), the printer is now visible to the network and functioning as a wireless printer,
The IJ Network Tool still shows 2 MG 5220s. one available and one unavailable, while my laptop shows 4 MG 5220s, of which only 1 is available. Windows 7 Devices and Printers menu wshows only 1 MG 5220, but as Copy 2. The laptop running Windows 10 also shows only 1 MG 5220 in its settings menu.
At this point I don't care about the unavailable or Copy 2 printer designation. I'm tired!
07-26-2019 05:38 PM
New modem lost my wireless printer connection. I downloaded drives and now it shows: Canon MG5200 series Printer XPS
1) What is Printer XPS (I have MG5220 series)
2) Computer not recognizing port; how do I change ports?
Help, please....I'm tired!