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New Contributor
Posts: 2
Registered: ‎09-28-2016

Re: Mx920 Wireless printing problem

I've reinstalled (or in other words followed these instructions) three times and it has not corrected the problem.

New Contributor
Posts: 2
Registered: ‎02-26-2016

Re: Mx920 Wireless printing problem

Canon MX 922 seems to be offline almost every time I want to print something.  Remember the old days when you pushed control P and it actually printed - the good old days.  Anyone have a suggestion?

 

Thanks

Product Expert
Posts: 2,310
Registered: ‎07-28-2014

Re: Mx920 Wireless printing problem

Hi tyson110,

 

It is recommended that you contact live technical support . There is NO charge for this call. Real time feedback of a live technical support call would be very beneficial in this case.

Please dial 1-866-261-9362, Monday - Friday 10:00 a.m. - 10:00 p.m. ET (excluding holidays). A Canon technical support representative will be able to resolve this issue faster.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
Product Expert
Posts: 2,310
Registered: ‎07-28-2014

Re: Mx920 Wireless printing problem

Hi Rokdoc,

 

It is recommended that you contact live technical support . There is NO charge for this call. Real time feedback of a live technical support call would be very beneficial in this case.

Please dial 1-866-261-9362, Monday - Friday 10:00 a.m. - 10:00 p.m. ET (excluding holidays). A Canon technical support representative will be able to resolve this issue faster.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
New Contributor
Posts: 1
Registered: ‎11-20-2016

Re: Mx920 Wireless printing problem

just bought computer.  Set up is okay it does copy.  But when I try to prnt it tells me it is offine.  But print job does show up in the queque

Moderator
Posts: 1,653
Registered: ‎07-08-2013

Re: Mx920 Wireless printing problem

Hi, loopdeb!

So that the Community can help you better, we will need to know exactly which operating system is running on your computer (i.e. Windows or Mac OS, and which version thereof). That, and any other details you'd like to give will help the Community better understand your issue.

If this is a time-sensitive matter, our US-based technical support team is standing by ready to help 24/7 via email at http://Canon.us/SupportCF or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT). We also encourage you to check out our Knowledge Base at that same link for answers to common questions.

Thanks and have a great day!

New Contributor
Posts: 1
Registered: ‎11-24-2016

Re: Mx920 Wireless printing problem

I have had a complex problem with two computers refusing to print, claiming the printer is offline, claiming that it's in use by another computer when it isn't - and finally printing half sheets and then starting all over.

 

My computer wizard has solved the problem; something here may help.

 

1.  Windows 10 and 8.1 appear to have had a major update and in so doing have installed generic Windows drivers to which the printer has been defaulted.  So download drivers from Canon directly and reinstall these; remove any printer in the list that shows a "WS" suffix.

 

2.  For some reason my second computer had decided it was going to try and print through the first, so the print queue got itself confused.  If you have two or more, make sure all are using the Canon drivers

 

3.  Set a fixed IP address for the printer.

 

4. You will be better off using a wired connection.  Canon printers appear to have a problem if you ask them to switch between wired and wireless or us both at the same time.  Go into the printer setup and disable a wireless connection if that's appropriate.

 

Something on the list solved my problem!

New Contributor
Posts: 1
Registered: ‎03-05-2017

Re: Mx920 Wireless printing problem

Thank you for your post... I just updated the firmware....never knew this was in menu!!

Frequent Contributor
Posts: 32
Registered: ‎03-08-2017

Re: Mx920 Wireless printing problem

[ Edited ]

Regardless of whether the wireless printing problem/lack of connection originated from the wireless drx setting, IPv6 setting, location field not being filled out, or dynamic IP assignments being assigned by router, I am hoping that the following procedures will always solve the wireless problem. I can only provide this after going through printer offline, printer error, printer being used by another user, etc and figuring out why the LAN setting list under the printer touch screen confirm LAN Settings was not highlighted. The PIXMA MX 920/922 can be utlized using the USB port, a wired LAN/network adapter, or wireless WLAN connection.  For each method desired, the correct method (USB, wired, wireless) has to be selected in the printer touch screen: Setup>Device Settings>LAN Settings>Change Wired/Wireless and setup with that method and CANON port (within print icon on computer) coinciding with the method desired.  In each case the printer icon in the devices and printers on computer has to reflect the correct port and associated IP for that port.  In my case, the WPS and auto detect IP did not work during the setup/initialization process.  I had to go to the computer network sharing center and look at the wireless network adapter and find the IP address for the IPv4 address, subnet, and gateway because these fields have to be input manually if you use the printer touch screen and you have to manually input password for the SSID through the printer touch screen via Setup>Device Settings>LAN Settings>Other Settings>TCP/IP>IPv4.  When you print out the LAN Settings, you will see enable for either the wireless or the wired option depending on which is set on printer in the change wired/wireless printer touchscreen option on printer.  Once I knew the IPv4 settings for both the router wireless adapter and the LAN wired connection, I did the following:  I made sure that the firmware was most recent, the DRX setting and IPv6 were disabled and I went to Canon website and downloaded most recent drivers for my operating system Windows 10 with 64 bit which was automatically detected by Canon website.  I had to do this three times for each mode/method to obtain a port: USB, Wired, and Wireless and in my case even though I chose wired and then the wireless method, I had to use the USB connection cable (USB cable from computer to printer) even though I was installing the wired or wireless option  as the process did not automatically connect to the router even though the blue light was on the printer and the wireless method was enabled.  Each time a Canon Network port with IP and MAC address was created for each driver download for the specific method so I had three icons in the printers/device on computer.  You have to make sure that the port, IPv4 addresses and MAC address for type of connection all coincide.  When you update the drivers and go through the initialization process as mentioned in previous threads, once you choose the method for connection, you will have to manually change the IPv4 addresses to match the port and method which is provided in network information during the initialization process.  If the IPv4 address does change down the road, you just have to go to the printer touch screen and manually enter the IPv4 addresses if you know the port and the MAC address is still relevant.  I updated each printer icon in computer printers and devices to reflect name that includes whether usb, wired, or wireless and the IP address that originally made it work.  If for whatever reason you can not get wireless to work, you can always run a yellow network cable from router to printer, choose the wired method and still be able to wirelessly acesss router and print through the wired method if the wired method is chosen on the printer touch screen under LAN settings.  When wired is chosen the LAN setting list will be higlighted and printer printout will show wired enable and when wireless is chosen, then WLAN setting list will be chosen and the printout will show enable for wireless.  You know it will succeed when you see IPv4 addresses in the confirm LAN settings that matches the port method (Wired, Wireless) knowing each printer icon should reflect the method or at least know, you have to configure the port for the proper method you want to print via the icon in the computer printers and devices.  Again, I had to use the USB connection cable to establish both the wired and wireless connection after I knew the IPv4 addresses for each WLAN (wireless) and LAN (wired) connection. I know this is long but should work each time for not having a wireless connection

Frequent Contributor
Posts: 32
Registered: ‎03-08-2017

Re: Mx920 Wireless printing problem

[ Edited ]

I wanted to provide a very important clarification. When you have to initialize with drivers from Canon, before you do so you must go to the canon touch screen and reset the LAN settings first then proceed to put the printer in the correct mode with the change wireless/wired.  Moreover, I found that if I go through the USB, then wired, and last wireless method it always seems to work after resetting the LAN settings remembering for each method there will be a separate IP and MAC address for the wired and wireless mode and the printer icon created has to match with canon port created and coinciding with MAC Address.  When the printer is in the selected mode either wired or wireless you can go to the associated IP address and have access to printer settings.  When you RESET the LAN settings first you don't have to manually input the IP address.  Once I had the drivers and IP addresses for each method (wired and wireless), I accessed the router directly and address assigned each IP and the MAC device to the printer for each mode (wired and wireless).  I am hoping that will resolve the dynamic IP change of router addressing, which seems to be the issue that causes the problem

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