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New Contributor
Posts: 1
Registered: ‎12-06-2018

Multicasts from Canon software on UDP 8610

Good day.
We have three different Canon MFD installed in our office.
From firewall logs I detected that some original software from Canon (I believe taht this is Canon Scan Utility) installed on most of our worsktations sent multicast requests on each internal IP adress on UDP port 8610 (seems that software is searching for new devices in network). It cause network storm and increase CPU load on our switches.

Canon Multicasts.jpg


My question is - is it possible to disable those multicasts?

 

 

 

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Moderator
Posts: 1,513
Registered: ‎07-08-2013

Re: Multicasts from Canon software on UDP 8610

Hi, YuriS!

So that the Community can help you better, we need to know exactly which Canon models you're using and which operating systems are running on your computers (i.e. Windows or Mac OS, and which version thereof). That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

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