01-03-2015 09:09 PM
Hello,
I've tried installing the drivers from the canon website to install them on my macbook pro. After, I download them, I try to add the printer and all that works is the scanner. The printer does not work. I've made sure I've installed the correct drivers. This computer has been connected before to this printer but that was at a different house. Any ideas?
Thanks
01-03-2015 09:26 PM
Welcome to the Canon Forums and thanks for your post!
To have a better understanding of your issue, please let everyone know what operating system (Windows Vista/7/8 or Mac OS 10.X) you are using and if you are connected via USB or WI-FI. That way, the community will be able to assist you with suggestions appropriate for your product.
Any other details you'd like to give will only help the Community better understand your issue!
If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/EmailCanon or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).
Thanks!
01-03-2015 09:31 PM
It is MAC OS 10.10.1 and is connected via wi-fi. I no longer have the USB cord.
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