09-18-2015 09:06 AM
09-18-2015 09:37 AM
So that the Community can help you better, we will need to know exactly which operating system is running on your computer (Windows or Mac OS X, and which version thereof), along with what applications you're trying to print from. That, and any other details you'd like to give will help the Community better understand your issue!
If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/EmailCanonor by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).
Thanks and have a great day!
09-18-2015 12:15 PM
Check to make sure that your devices are connected to the same Wi-Fi network or SSID as the printer. It may be possible that the devices are connected to a different SSID.
If you continue to have difficulties with the setup, find more help at Contact Us.
09-23-2015 08:59 AM
If you continue to have difficulties with the setup process, please contact our support group using the "Contact Us" link below for additional assistance.
This didn't answer your question or issue? Find more help at Contact Us.