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Occasional Contributor
Posts: 6
Registered: ‎03-09-2019

Re: MX922 goes to sleep and loses WiFi connection

Me too - or HP. The local Office Depot, unfortunately, does not carry any of the top rated consumer grade printers.

It must be a problem that is not fixable with firmware.
Occasional Contributor
Posts: 6
Registered: ‎03-09-2019

Re: MX922 goes to sleep and loses WiFi connection

I decided that I didn't want to buy another printer right now, so I moved it close to the router and connected it with Ethernet cable. Working fine of course.....

Frequent Contributor
Posts: 29
Registered: ‎03-08-2017

Re: MX922 goes to sleep and loses WiFi connection

Did you set your static IP address above the dynamic addresses, so that your printer address would never be assigned to another device if you turn your printer off or it goes to sleep.  When I set my static ip address above the dynamic addresses, in fact, I set it to the second to last address in the range, I have NEVER had a problem since, for years now.  I hope this helps

Occasional Contributor
Posts: 6
Registered: ‎03-09-2019

Re: MX922 goes to sleep and loses WiFi connection

Thanks spirestocks.  I went through a bit of work to get it wired, and I'm tired of working on this - so many hours over many months.  I may try your suggestion after I've had some quality time without thinking or working on this. That aside, I believe my router is assigning the addresses, and I set my static well above what I believe the dynamic range should be given my number of devices.  If the router is not releasing the IPs when a device disconnects for a long period of time, then I could see how this could come into play.  My guess is that's OK - but could be wrong,  Thanks for your suggestion.  

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Occasional Contributor
Posts: 6
Registered: ‎03-09-2019

Re: MX922 goes to sleep and loses WiFi connection

I just checked my router and dynamic IP addresses start at 10 and go up to 255.  1 is reserved for the router of course, so perhaps if if I choose something 2-9 for static, that would do it.  I'll try that in 6 months afer I've lost my battle fatigue....

New Contributor
Posts: 1
Registered: ‎08-29-2015

Re: MX922 goes to sleep and loses WiFi connection

I'm having the same issue since I moved my printer to our new office with a different router/network.  So I followed the steps outlined above but now have a new issue, and I have no idea how to fix it.  Here's a screenshot of what my airport thing looks like.  When I click other wi-fi devices it doesn't seem to be able to find any.  If you have any advice, I'd sure appreciate it.  Super frustrating trying to reset the printer everytime I want to use it.

 

Screenshot 2019-08-01 15.30.56.png

Frequent Contributor
Posts: 29
Registered: ‎03-08-2017

Re: MX922 goes to sleep and loses WiFi connection

If you search on mx922 will not connect to Airport Express on 12/11/16 answer is given on 12/13/16 with most likely issue that Airport Express does not have WPS button on Router. The answer on 12/13 steps through standard setup which also can be found for windows or Mac on YouTube Now, just type in MX 922 on Youtube and it has the steps to setup standard setup via downloading latest software for MX 922
New Contributor
Posts: 2
Registered: ‎08-17-2019

Re: MX922 goes to sleep and loses WiFi connection

This same problem is happening with the mx490. I have requested a software update to fix the issue, but I highly doubt that will ever happen. Most likely, I won't get a reply to my concern. Did anyone else get a legitimate reply with a solution? The only solution I can find is to buy a different brand because this WiFi disconnection issue looks to be a Canon-wide issue. And it's a huge problem in my opinion. What's the point of cloud based printing and a WiFi printer is you have to be in the same room with the printer? Every time I print and let minutes lapse between print jobs, I have to re-enter my WiFi password. It's frustrating and ridiculous! If I realized much sooner that it wasn't just me and my WiFi, I would have returned this junk and never looked back! SHAME ON YOU, CANON!
Occasional Contributor
Posts: 6
Registered: ‎03-09-2019

Re: MX922 goes to sleep and loses WiFi connection

Hi, 

 

I found that this forum is not the best way to get help from Canon; calling their Tech Support line is much better.  After much experimentation I found that the only way I could get this thing to consistently work was setting up a static IP address for the printer.  This is not very straightforward, but with the combination of their Tech Support person and some info I found online I was able to get that done in a couple of days.... It requires being able to look at your router dynamic IP address range and some other estoteric stuff which consumers should not even have to think about.  Once I did that, I've not had a single problem with that.  However the printer is still a POS - after being idle for a while it can take up to a minute to print the first page of a print job.  Really? 

 

So, I agree with everyone else that these printers are never going to work the way every other printer in the world works, so replacement is the best option.  Fortunately this printer was pretty inexpensive so replacing it won't be a budget killer.  It does piss me off though that they continue to sell printers like this (they discontinued this one), and don't admit to a problem even though probably thousands of people have complained.  Never going to buy a Canon again for sure.  Back to HP....

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