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New Contributor
Posts: 3
Registered: ‎01-16-2021

MX922 Not Connected to LAN

My MX922  gives error "not connected to LAN".

 

I have a wired connection from the printer to USB port on the desktop computer.  I have reinstalled the drivers, I have unplugged the power cord & reattached, I have tried different USB ports on the computer. I have ensured everything is plugged in tightly.  

 

If I go through the printer's own menu to do 'update firmware', I get the 'not connected to LAN' message.

This makes me believe the issue is this connection, not anything with Windows 10, which of course says it can't find the printer. 

 

I did go back through the printer menu to ensure it's a wired and not wireless connection. i.e. the wifi light is not lit.

 

It worked last week. but we had some ink problems and I may have done something bad Smiley Sad  while fixing the ink problems (which are fixed.)

 

Any ideas hive mind?

Thanks

New Contributor
Posts: 3
Registered: ‎01-16-2021

Re: MX922 Not Connected to LAN

[ Edited ]

Some additional information:  There's no router, so I can't connect the printer directly.  The modem has no USB ports, only ethernet.  [The LAN cable is barrel to USB.]

Moderator
Posts: 2,031
Registered: ‎07-08-2013

Re: MX922 Not Connected to LAN

Hi, Bobbi39!

Thanks for posting on our forum! This community is designed for your fellow Canon owners to help each other out with any problems they may encounter. If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

New Contributor
Posts: 3
Registered: ‎01-16-2021

Re: MX922 Not Connected to LAN

Well, the plot sickens, er, thickens.

I borrowed/bought some cables and adaptors. I connected the printer directly to the modem. Still got the 'not connected to LAN' error when trying to update the firmware.

 

BUT  the printer then printed 2 test pages that I sent 2 weeks ago!

 

I then reconnected everything back the way it was -- and it's now working!   I would like to take credit for it, but in reality, I did nothing!

 

So the problem is mysteriously solved by magic or prayer or the phase of the moon, for all I can figure out.

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