02-05-2015 12:17 PM
New MX922 prints over my wireless network w/o issue but does not scan over the network. The screen on the printer lets me select my Mac but I still get an error message from scan utility: 2.156.0. Printer off or USB cable not connected. Scanning to flash drive works fine but lack of wireless scanning is a major hassle.
I have a MacBook Air which means no CD-ROM drive. I downloaded and installed all drivers including scanner drivers. Also re-installed scanner drivers several times. Still no joy.
02-05-2015 12:31 PM
To have a better understanding of your issue, please let everyone know what operating system (Windows Vista/7/8 or Mac OS 10.X) you are using. That way, community will be able to assist you with suggestions appropriate for your product.
If this is an urgent support need, please CLICK HERE to reach our friendly Technical Support Team.
02-11-2015 07:25 AM
If you temporarily disable any antivirus or firewall software that is on your computer and then attempt to scan, are you able to scan successfully to your computer? Also, if you initiate the scan from your computer instead of the printer, are you able to scan successfully?
If this is a time-sensitive matter, additional support options are available at Contact Us.
07-18-2015 03:08 PM