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New Contributor
Posts: 2
Registered: ‎05-26-2017
Accepted Solution

MX922 Connected but can not be discovered.

I have 2 MX922s on my network. I can discover one of them from every computer with no trouble. The other one can not be discovered ether through windows or the canon software. All the computers can ping the printer and I can access the web interface. But it will not discover any more. 

 

I have tried resetting the printer to default and reconnecting. It connectes with no trouble but still can not be discovered. I also have multiple APs with the same SSID near by. I used the option to make sure I was connecting to the closest one by MAC address. 

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Occasional Contributor
Posts: 9
Registered: ‎06-28-2016

Re: MX922 Connected but can not be discovered.

Win10 Ver 1703

Screen on printer says it is connected to the access point

Computer says no printer on WiFi nwetwork.

Both refer to same network name

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Product Expert
Posts: 1,989
Registered: ‎10-17-2012

Re: MX922 Connected but can not be discovered.

Hi ibud00,

 

Resetting your network may resolve the issue being experienced. To do this, please follow these steps:


1. Turn off the printer and unplug the power cord, then turn off your computer.


2. Unplug your wireless router for at least 60 seconds, then plug it back in.


3. Wait 5 minutes, then plug the printer back in, and turn it and the computer back on.


Please attempt to print again. If you still experience difficulty, we ask that you please contact a Canon technical support representative here for further assistance. A representative will be happy to assist you free of charge.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
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Product Expert
Posts: 1,989
Registered: ‎10-17-2012

Re: MX922 Connected but can not be discovered.

Hi japayton42,

 

Detailed troubleshooting will need to be performed for the issue being experienced; we ask that you please contact a Canon technical support representative here for assistance.  A representative will be happy to assist you free of charge.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
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Occasional Contributor
Posts: 9
Registered: ‎06-28-2016

Re: MX922 Connected but can not be discovered.

The reset of the router made it 'discoverable'. It inow appears in the list of available printers.

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Occasional Contributor
Posts: 9
Registered: ‎06-28-2016

Re: MX922 Connected but can not be discovered.

How do I mark this as an acceptable solution?
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Moderator
Posts: 250
Registered: ‎05-10-2016

Re: MX922 Connected but can not be discovered.

Hello!

 

You should see a red button to the right that says "Accept As Solution". All you have to do is find the exact post that provided the solution and click it! We hope this helps!

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Occasional Contributor
Posts: 9
Registered: ‎06-28-2016

Re: MX922 Connected but can not be discovered.

Well, BLEEP me! but I couldn't find any red button. There were Kudo, Reply, and Quick Reply. he best I could do was give it a Kudo.
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Moderator
Posts: 250
Registered: ‎05-10-2016

Re: MX922 Connected but can not be discovered.

We'll mark it for you!

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New Contributor
Posts: 2
Registered: ‎05-26-2017

Re: MX922 Connected but can not be discovered.

This is not your thread, Which is why you can not mark it solved. For future reference hyjacking a forum thread is considered very rude. Always start a new thread if you need specific help.
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