05-26-2017 07:28 AM
I have 2 MX922s on my network. I can discover one of them from every computer with no trouble. The other one can not be discovered ether through windows or the canon software. All the computers can ping the printer and I can access the web interface. But it will not discover any more.
I have tried resetting the printer to default and reconnecting. It connectes with no trouble but still can not be discovered. I also have multiple APs with the same SSID near by. I used the option to make sure I was connecting to the closest one by MAC address.
Solved! Go to Solution.
06-06-2017 04:52 AM
Resetting your network may resolve the issue being experienced. To do this, please follow these steps:
1. Turn off the printer and unplug the power cord, then turn off your computer.
2. Unplug your wireless router for at least 60 seconds, then plug it back in.
3. Wait 5 minutes, then plug the printer back in, and turn it and the computer back on.
Please attempt to print again. If you still experience difficulty, we ask that you please contact a Canon technical support representative here for further assistance. A representative will be happy to assist you free of charge.
06-06-2017 04:55 AM
Detailed troubleshooting will need to be performed for the issue being experienced; we ask that you please contact a Canon technical support representative here for assistance. A representative will be happy to assist you free of charge.
06-06-2017 04:20 PM
You should see a red button to the right that says "Accept As Solution". All you have to do is find the exact post that provided the solution and click it! We hope this helps!
06-07-2017 07:32 AM