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New Contributor
Posts: 1
Registered: ‎06-12-2016

MX920 stopped showing up on network

Been many posts on this subject but none have helped.


Went to print this morning and got an error that printer wasn't on network any longer.  


MX920 printer stopped showing up on network after months of working properly.  No changes were made to my knowledge.


Did the following, all suggested

1) turned laptop and printer off

2) updated printer firmware

3) reset wireless settings on printer

4) attempted to update printer driver -- get to the point in the set up where get message "printer could not be detected"

5) tried connecting to printer from different pc


I went through every debugging step that I could find with no luck.  


Any advice would be greatly apreciated.  


Thank You,






Product Expert
Posts: 457
Registered: ‎01-20-2016

Re: MX920 stopped showing up on network

Hi tdbsnsg,


It looks like you have done a lot of the troubleshooting already, so let's reconnect the printer to the network.  Full instructions can be found HERE.


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