08-21-2013 10:35 PM
I recently purchased an MX892. The printer is connected to the router with an ethernet connection. I've confirmed it's connected via wired LAN (status : active). However, on each of my two laptops, the printer is visible but shows offline. If I plug a laptop in via USB, the printer does work. I'm just unable to print wireless from laptop to printer. Anyone help?
08-21-2013 10:42 PM
So that the Community can help you better, we will need to know exactly which operating system is running on your computer. That, and any other details you'd like to give will only help the Community better understand your issue! Thanks and have a great day!
08-21-2013 10:53 PM - edited 08-21-2013 10:54 PM
Sure, I'm running Windows 2007 on one laptop and 2008 on the other. Cisco Linksys e2000 router. Just using Windows Defender....no other unique firewall/virus software used.
I've power cycled the printer, no change.
09-14-2013 01:19 PM
The first thing I recommend is checking if the printer is set "Offline".
If this doesn't work, view the LAN information for the printer again, and get the IP address assigned to the printer. Perform a quick test to see if the computer and printer are able to communicate over the network. Take the IP address you have for the printer and place it in the address bar in your internet browser (Internet Explorer, Firefox, Chrome, etc). Your address bar should read http://###.###.###.### where the numbers are replaced with your IP address. A configuration page should appear if the devices are able to communicate.
If the configuration page appears but you are still unable to print, then you may be experiencing some interference by your security software.
Please feel free to Contact Us for additional network troubleshooting.
03-19-2017 12:25 AM
Hey there a numerous ways to clear the issue. But none to fix it.
it always reverts to OFFLINE. Why.
Ok so his name is Robin - someone try this and see if it works. i work for SATAN and don't have admin rights.