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Registered: ‎12-14-2015

MX494 printer can not be detected on wireless network

[ Edited ]

Team, need your urgent help. i spent 2 weeks to let my laptop print wirelessly with no luck. I have MX 494 printer connected to my wireless router and same as for my laptop. Each time i try to install MP driver on my laptop, it failes to detect my printer on network, however the prebvious screen prompts me to select printer from list and it is there with valid ip address. i tried all online solutions when googled this issue but with no luck. I have widows 10 86x installed. Any help on how to make my MX494 printer detected during MP driver installation wirelessly.

 

===========================================
Setup Results
===========================================

Model :
Canon MX490 series

Network Setup of the Printer :
Failed
Name :

Port Name :
CNBJNP_D8492FB36F4F

Network Setup of the Scanner :
Completed
Name :
Canon MX490 series(D8.49.2F.B3.6F.4F)

Network Setup of the Fax :
Completed
Name :
Canon MX490 series FAX
Port Name :
CNBJNPFAX_D8492FB36F4F

Network Type :
Infrastructure
SSID :
AMR-WIFI

===========================================

 


========================================
Network Information
========================================

----------------------------------------
General Info.
----------------------------------------
(01)Date. . . . . . . . . . . . . . . . . : 2015/Dec/14 16:23:24
(02)Model . . . . . . . . . . . . . . . . : Canon MX490 series
(03)Printer . . . . . . . . . . . . . : Canon MX490 series Printer WS
(04)BJNP Port Name. . . . . . . . : CNBJNP_D8492FB36F4F(192.168.1.110) Wireless
(05)Scanner . . . . . . . . . . . . . : Canon MX490 series Network
(07)Fax . . . . . . . . . . . . . . . : Canon MX490 series FAX
(08)BJNPFAX Port Name . . . . . . : CNBJNPFAX_D8492FB36F4F(192.168.1.110) Wireless

(09)BJNP Port Monitor Version . . . . . . : 3.6.0.60

----------------------------------------
Application Info.
----------------------------------------
(11)Port Name . . . . . . . . . . . . . . : CNBJNP_D8492FB36F4F
(12)BJNP Port Name. . . . . . . . . . . . : CNBJNP_D8492FB36F4F(192.168.1.110) Wireless
(13)BJNP Communication Module Version . . : 3.6.0.60
(14)Application Name. . . . . . . . . . . : Canon IJ Network Tool
(15)Application Version . . . . . . . . . : 3.6.0.60
(16)Printer . . . . . . . . . . . . . . . : Canon MX490 series Printer WS

----------------------------------------
NIC Info.
----------------------------------------
(21)Printer . . . . . . . . . . . . . . . : Canon MX490 series
(22)Firmware Version. . . . . . . . . . . : 1.040

Wireless LAN
(23)Wireless LAN Enabled. . . . . : YES
(24)Standard. . . . . . . . . . . : 802.11n
(25)MAC Address . . . . . . . . . : D8-49-2F-B3-6F-4F

(26)Network Type. . . . . . . . . : Infrastructure
(27)SSID. . . . . . . . . . . . . : AMR-WIFI
(29)Encryption ON . . . . . . . . : YES
(30)Encryption Type . . . . . . . : AES
(31)Authentication. . . . . . . . : WPA2-PSK
(32)Attached Information. . . . . : 11 character Passphrase

(33)Link Status . . . . . . . . . : Active
(34)Signal Strength . . . . . . . : 89%
(35)Link Quality. . . . . . . . . : 88%

TCP/IP
(36)Mode. . . . . . . . . . . . . : Auto
(37)IP Address. . . . . . . . . . : 192.168.1.110
(38)Subnet Mask . . . . . . . . . : 255.255.255.0
(39)Default Gateway . . . . . . . : 192.168.1.1

(47)Admin Password ON . . . . . . . . . . : YES
Printer Access Control
(48)MAC Address Enable. . . . . . : NO
(49)IP Address Enable . . . . . . : NO
(50)Device Status . . . . . . . . . . . . : Available
Printer User Name
(51)Wireless Name . . . . . . . . :

----------------------------------------
PC Info.
----------------------------------------
(61)SSID Info.
Wireless adapter Name . . . . . . . . . . : Qualcomm Atheros AR9285 Wireless Network Adapter
SSID. . . . . . . . . . . . . . . . . : AMR-WIFI

(62)IP Configuration Info.
Windows IP Configuration

Host Name . . . . . . . . . . . . : DESKTOP-2JG2RHO
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : Home

Ethernet adapter Ethernet:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : Home
Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
Physical Address. . . . . . . . . : 8C-73-6E-A6-66-61
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Local Area Connection* 2:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
Physical Address. . . . . . . . . : 1A-59-F9-6A-BF-4E
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Local Area Connection* 4:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter #2
Physical Address. . . . . . . . . : 2A-59-F9-6A-BF-4E
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wi-Fi:

Connection-specific DNS Suffix . : Home
Description . . . . . . . . . . . : Qualcomm Atheros AR9285 Wireless Network Adapter
Physical Address. . . . . . . . . : 38-59-F9-6A-BF-4E
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::38bc:ae10:f318:a2cf%2(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.103(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Monday, 14 December, 2015 2:25:23 PM
Lease Expires . . . . . . . . . . : Tuesday, 15 December, 2015 2:33:09 PM
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 37247481
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1D-4D-15-FE-8C-73-6E-A6-66-61
DNS Servers . . . . . . . . . . . : 192.168.1.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Bluetooth Network Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
Physical Address. . . . . . . . . : E0-CA-94-14-FE-46
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 5:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Teredo Tunneling Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:5ef5:79fb:1c94:33fe:633b:16b7(Preferred)
Link-local IPv6 Address . . . . . : fe80::1c94:33fe:633b:16b7%8(Preferred)
Default Gateway . . . . . . . . . : ::
DHCPv6 IAID . . . . . . . . . . . : 167772160
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1D-4D-15-FE-8C-73-6E-A6-66-61
NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter isatap.Home:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : Home
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

========================================

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