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Gb1
New Contributor
Posts: 1
Registered: ‎02-22-2017

MX492 scanning Chromebook

I bought the MX492 to use with a Chromebook. Printing works fine with Google cloud print. Scanning does not work. I tried plugging to laptop into the printer with a USB, but that didn't help. I can scan using the Canon/SELPHY app on my android phone.

It is seeming like I should return this printer, but I thought it was worth checking here before I do so.
Product Expert
Posts: 2,864
Registered: ‎10-16-2012

Re: MX492 scanning Chromebook

Hello.

 

Our drivers and software are only compatible with the latest Windows or Mac OSX computer.  Although it may be possible to print on a Chromebook through the Google Cloud Print service, you cannot scan with a Chromebook.   

 

In this case, if you do not have a standard Windows or Mac OSX computer, you will have to scan using the Canon PRINT app on your Android device.

 

This didn't answer your question or issue? Find more help at Contact Us.

 

 

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Occasional Contributor
Posts: 10
Registered: ‎05-01-2017

Re: MX492 scanning Chromebook

[ Edited ]

Michael:

 

ou are misinformed.

 

1. Canon has a Pixma/Selphy app for Android maintained in the Google Play Store.

2. That app works for printing and for scanning to a folder created during installation in the Android app data file structure.

3. Many Chromeboks now support Android apps and more will soon.

4. Canon's Pixma/Selphy app is not flagged as incompatible with Chrome devices. When  Chromebooks having access to the Google Play Store,  the app can be installed.

 

New Contributor
Posts: 1
Registered: ‎12-15-2018

Re: MX492 scanning Chromebook

I just bought the MX492, installed the Android Pixma/Selphy app on my Chromebook. It is unable to find the printer. It remains at "searching for printers." I believe I have set up the printer properly from the control panel. Google Cloud print works fine as does Air print. Since I am trying to scan documents I need the Selphy app to work. Any help?

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Product Expert
Posts: 597
Registered: ‎11-19-2018

Re: MX492 scanning Chromebook

Hi rmbsept,

 

Currently at this time the Canon Print Inkjet/Selphy app is not supported with a Chromebook. As a work around if you have a Andorid or iOS mobile phone or tablet, you can scan to that device and then send it to your Chromebook.

 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

 

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