05-08-2016 09:04 AM
I bought a new Pixma MX492 and a new imac with El Capitan ver 10.11.4. I set up the printer wirelessly and managed to print from the imac and also airprint from ipad. But the printer keeps going offline, both on the imac and ipad (get message "no airprint printers found") and after I turn the printer off and back on again it will print but then will go offline again. Help!
Solved! Go to Solution.
05-10-2016 08:29 AM
Disabling the IPv6 setting on the printer may resolve the connectivity issues being experienced. To do this, please follow these steps:
Should you continue to experience difficulty after disabling the IPv6 setting, we ask that you please call 1-866-261-9362, Monday - Friday 10:00 a.m. - 10:00 p.m. ET (excluding holidays). A Canon technical support representative will be happy to further assist you. There is no charge for this call.
03-25-2017 12:19 PM
Welcome to the Canon Forums and thanks for your post!
To have a better understanding of your issue, please let everyone know what operating system (Windows Vista/7/8 or Mac OS 10.X) you are using and if you are connected via USB or Wi-Fi. That way, the community will be able to assist you with suggestions appropriate for your product.
Any other details you'd like to give will only help the Community better understand your issue!
If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at usa.canon.com/support or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).