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MX490 Series Printer Says Another Computer is Using the Printer

Erin2
Apprentice

We have multiple devices that use this MX490. No matter which device I use, the printer does not print what I want it to and instead displace the message "Another computer is using the printer. The following status is the usage status of that computer, --- Creating Print Data."

 

I checked all the other computers I know of that might be using this printer and none of them have documents in the queue. Additionally, all of the computers get the same error when I try using them to print to that printer. No matter how long I wait, nothing prints and the message stays the same. 

1 REPLY 1

Patrick
Product Expert
Product Expert

Hi Erin2,

 

Please contact one of Canon's Technical Support Representatives via phone or chat. To contact a Technical Support Representative, please use the link below:

https://mycanon.usa.canon.com



 

 

 

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