02-01-2021 02:57 PM
We have multiple devices that use this MX490. No matter which device I use, the printer does not print what I want it to and instead displace the message "Another computer is using the printer. The following status is the usage status of that computer, --- Creating Print Data."
I checked all the other computers I know of that might be using this printer and none of them have documents in the queue. Additionally, all of the computers get the same error when I try using them to print to that printer. No matter how long I wait, nothing prints and the message stays the same.
02-12-2021 04:05 PM
Hi Erin2,
Please contact one of Canon's Technical Support Representatives via phone or chat. To contact a Technical Support Representative, please use the link below:
https://mycanon.usa.canon.com
04/16/2024: New firmware updates are available.
RF100-300mm F2.8 L IS USM - Version 1.0.6
RF400mm F2.8 L IS USM - Version 1.0.6
RF600mm F4 L IS USM - Version 1.0.6
RF800mm F5.6 L IS USM - Version 1.0.4
RF1200mm F8 L IS USM - Version 1.0.4
03/26/2024: New firmware updates are available.
EOS 1DX Mark III - Version 1.9.0
12/05/2023: New firmware updates are available.
EOS R6 Mark II - Version 1.3.0
07/31/2023: New firmware updates are available.
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