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New Contributor
Posts: 1
Registered: ‎06-26-2019

MX 492 will not connect to wireless lan

I bought the printer new and tried set up but it cannot connect as when I download the file into the computer, it says it cannot find the printer. I run Windows 10, the printer is on and I have not had this problem with other Canon printers.  However this printer did NOT come with a CD as the others have.  I am assuming that a CD is no longer accompanying the printers?

I have followed every knowledge based info and the printer will not connect.

Thank you

Reputable Contributor
Posts: 866
Registered: ‎11-19-2017

Re: MX 492 will not connect to wireless lan

[ Edited ]

The printer will only connect to a 2.4Ghz broadcast.  5G is not supported.

 

This might help.  MX492 Set Up

Rick
Bay Area - CA
~6D2 (f/w 1.0.4) ~16-35mm f2.8L II, 50 f1.8 STM, 85 prime USM, 70-200 f2.8L IS II ~70-300 USM II ~Sigma 24-70 f2.8 Art (f/w 2.02)
~Sigma 150-600 C + TC1401 1.4x (f/w 2.00) ~Speedlite 430 EX II ~DxO PhotoLab Elite ~Windows10 Pro1903 ~EVGA RTX 2080 FTW3 Ultra
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Product Expert
Posts: 2,021
Registered: ‎07-28-2014

Re: MX 492 will not connect to wireless lan

Hi bolumenb,

 

To connect your PIXMA MX492 to your wireless network, please follow these steps:

 

 1.  Press the SETUP button on your PIXMA MX492.

 

 2.  Use the left or right button to select Device Settings and press OK.

 

 3.  Use the left or right button to select LAN Settings and press OK.

 

 4.  Use the left or right button to select Wireless LAN Setup and press OK.

 

 5.  If WPS appears, press the STOP button.

 

 6.  Select Standard Setup and press OK.

 

 7.  Select your wireless network and press OK.

 

 8.  Enter your wireless network password and press OK.  Please verify the password, as it is case sensitive and if entered incorrectly, will cause the printer and router to not communicate.  To switch between letters and numbers, press the * key.

 

 9.  Press <OK> on the confirmation screen.  The PIXMA MX492 will search for the access point.

 

10.  When found, press OK on the Connected to the access point screen.

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