05-30-2018 04:50 PM
I've had this printer/scanner for years. Could, until recently, both print and scan. The scanner worked a week ago. A week later scanner only sees a USB connection, it lost the WiFi settings and it won't take them to re-enter. . But I can still print to it. I'm running Windows 10 and WiFi only to the printer. Help!
05-30-2018 06:28 PM
The PIXMA MP990 was retired prior to the release of Windows 10, and no drivers have been written for the new operating system. The printer will continue to work with Windows 8.1 or earlier, and will function as a photocopier regardless of operating system. Older versions of the drivers may not provide full functionality on new computers.
If you would like to replace your printer, you are eligible for Canon's Upgrade Program. This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price, and with free FedEx Ground shipping. If you would like to take part in this option, please call our Sales Department at (866) 443-8002 seven days a week, 8am to Midnight ET. Let them know you have been working with forum technical support and the Canon Upgrade Program was offered.
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05-31-2018 11:08 AM
Thank you for your fast response. While I hate the fact that you have stopped supporting the device, I appreciate the fact that you told me. This is just a new form of planned obsolescence, the worst example of which is Quicken.